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FAQ

When will my order ship?

We try our best to ship all packages within 72 hours of receipt of the order from our Los Angeles warehouse location (excluding weekends and holidays). Please allow up to 7 business days of additional processing time for orders placed with Ground Shipping or International Economy during and after sales, as well as during season launch periods. If you need to receive your order quickly, please select an expedited shipping option when checking out. All orders placed with expedited shipping will be prioritized and sent out same day if the order is received before 12pm PST Monday-Friday.

If you placed your order during a normal volume period (not during a sale or season launch) and it’s been longer than 72 hours and the item you ordered is currently in stock, please check your email inbox to see if we’ve contacted you with any notifications about your order.

My order arrived incomplete

Please double-check your emailed order confirmation to confirm that all items you ordered were in stock. If your items were in stock at purchase, please double-check your email to confirm that DÔEN has not contacted you via email to let you know that an item from your order was unable to be fulfilled. If so, you should have an email from DÔEN explaining what happened as well as an email indicating you were refunded for the item we couldn't send.

If you have confirmed that all of the items in your order were currently in stock when you placed the order, but an item is missing, please reach out to us at customercare@shopdoen.com with your order number, a photo of the packing slip from your package, and the name of the missing item and we will investigate this for you.

There's a problem with my order

We're so sorry about this! Please contact us at customercare@shopdoen.com within 30 days of your order date with your order number and a description of the issue, and we will take care of it as soon as we can.

HOW DO I START A RETURN?

To start a return, please visit returns.shopdoen.com. We accept returns initiated and shipped back to us or brought back to our stores within 30 days from your fulfillment date. All items must be in new and unworn condition with tags attached. We do not accept final sale items. We do not refund shipping charges.